Transfer to Jisc: FAQs

See also: Transfer FAQs for Primary Contacts

What does online surveys’ transfer to Jisc mean?
It means that going forward, the University of Bristol will no longer run online surveys. The software and account data will transfer, physically and legally, to Jisc, who will then run the service.

Who are Jisc?
Jisc are a provider of a range of technology services to the HE sector. You can find out more about Jisc at www.jisc.ac.uk

When will online surveys transfer from University of Bristol to Jisc?
It is both parties’ expectation that the transfer will take place on October 4 2017.

Will my user account and surveys be transferred automatically?
Your account’s Primary Contact must first consent to the transfer of your institution’s licence and data. Once that consent is given, your user account and surveys will be transferred to Jisc along with everybody else’s.

Will all my surveys and data be transferred?
Yes.

Will my survey URLs change after the transfer?
No. All URLs will remain the same.

Will online surveys look or behave differently after the transfer?
Online surveys should not seem any different after the transfer.

Will there be a period of downtime during the transfer?
Yes, when online surveys is physically being moved, there will be a downtime period of up to 48 hours. Further details will be communicated to your account’s Primary Contact closer to the time.

How will Jisc ensure my online surveys data is secure and protected?
Jisc takes the protection of your personal data very seriously. Jisc is hosting the systems in Amazon Web Services (AWS), in the Ireland availability zone. The information security of AWS is managed in conformance with the requirements of ISO 27001, providing Jisc and our customers with assurances of the security of the datacentre and virtualization aspects of the service. The security of the operating system and application stack is managed by Jisc.