Powerful, flexible online surveys
Posted: 18th November 2015
This help page is for users who experience an error when viewing their survey responses on the Analyse Summary page. The following issues can be remedied by following the steps on this page: The Analyse page does not show the correct number of responses, and the Refresh data link (which is normally at the top right […]
Posted: 20th October 2015
We are not offering free trials at this time.
Posted: 25th September 2015
Information about scheduled maintenance will be posted on our Twitter feed: https://twitter.com/online_surveys_ Where scheduled maintenance may result in online surveys being unavailable for a period of time, and/or we anticipate that there will be noticeable effects on users or survey respondents, we may also display a message on online surveys users’ Dashboards providing details about the […]
Posted: 10th August 2015
Email support hours are 09:00 – 17:00 (London time), Monday to Friday, excluding Bank Holidays and closure days. Upcoming closure days Monday 30 August (Summer bank holiday)
Posted: 5th October 2015
The online support team can be contacted by telephone and/or email during normal working hours. Contact details can be found by clicking on the “Contact” link at the bottom left of every Help page. The online surveys support team is not always the appropriate first point of contact. Listed below are some common queries where […]
Posted: 28th May 2015
Deleted items within surveys If you delete an item from your survey – e.g. a question, note or page – the item cannot be recovered and there is no ‘Undo’ option. For most delete actions, you will be asked to confirm that you want to delete the item. Once you have clicked ‘Yes’, the item […]
Posted: 9th October 2015
This page lists some of the key differences between the three online surveys account types. This is not an exhaustive list of all of the different features available in all account types. Before you purchase a online surveys account you should ensure that the functionality available in the account type that you have chosen meets your […]
Posted: 21st August 2015
This FAQ is for administrators of Project or Organisation type accounts. This page provides some tips for Admin users to help: New users who can’t log in. Existing users who can’t log in. New users who can’t log in When you invite a new user, they are sent an invitation email containing an activation link. The new […]
Posted: 19th February 2015
There are a few reasons why you may not be able to log in to online surveys: You have not activated your user account If you are a new user in an existing online surveys account, you should have received an invitation email. The invitation email contains a link which you must click on to […]