Help & support

Tag: payment

Upgrading or downgrading your licence

Posted: 5th November 2015

Upgrading During your licence term The Primary Contact can ask the online surveys support team to upgrade their licence at any point. The support team will create a pro-rata payment for the remainder of the current licence term. Upon payment, the account’s features will be upgraded. Upon your licence renewal The Primary Contact can ask […]

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Renewing your online surveys licence

Posted:

One month before your annual online surveys licence is due to expire, the online surveys support team will create a payment and issue a reminder email. This will be sent to your account’s Primary Contact and Billing Contact. Any Admin user can, from their Dashboard, click Manage in the top-right corner and select Payments to view […]

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