Powerful, flexible online surveys
Posted: 25th March 2015
The most likely reason for this is that you have set a Maximum responses number. A survey will automatically close when it has reached its maximum responses. You cannot re-open a survey that has reached its maximum responses unless you change or remove the maximum responses number. The Maximum responses number is found in the […]
Posted: 20th March 2015
The token field in the respondent list is used by online surveys to generate personalised URLs for survey respondents. A personalised URL allows a respondent to access a survey without needing to enter a username/password combination. A personalised URL looks like this: https://accountname.onlinesurveys.ac.uk/surveyname?token=xxxxxxxx If you leave the token field blank when providing respondent data, online […]
Posted: 19th March 2015
Launching your survey opens your survey so that it can receive responses. Launching your survey does not automatically distribute your survey to your respondents. There are several ways to distribute your survey to your respondents, both within online surveys and outside of online surveys. The survey distribution and sharing options within online surveys become available in the Survey launchpad once […]
Posted: 10th March 2015
The Respondent progress section of the Survey launchpad provides live information which allows you to: track how many times your survey has been started but not completed; and determine on which page(s) your respondents dropped out of the survey. The Respondent progress table shows you the last page visited by respondents before they left the […]
Posted: 24th February 2015
A respondent list contains 14 fields. These are: Username (This is the only information that must be supplied to create a respondent list). Password. Email. Token. 10 fields, named x1-x10, which can contain pre-populated data as required by the survey author. These fields are explained in more detail below. Usernames: must be supplied by the survey author […]
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Survey access control allows you to control who can access and complete your survey. Survey access control is found in the Distribute section of your survey. Survey access control options There are three survey access control options. You can: 1. Choose not to enable survey access control (default) This is the default setting for all new online surveys […]
Posted: 23rd February 2015
Certain changes cannot be made to a survey once it has been launched (regardless of whether it is scheduled, open or closed). Listed below are the changes that can and cannot be made to a launched survey. We cannot advise whether you should make a particular change to your launched survey. We recommend that you only […]
Posted: 20th February 2015
There are two reasons your respondents may see an “invalid link” or “E57” error message when trying to access your survey: 1. Incorrect pre-populated information If you are using pre-population parameters in your survey, this message usually means one or more of the following: The link your participant is using to access the survey has been split and some […]
Posted: 18th February 2015
The survey preview facility shows you exactly how the survey will look and behave when it is accessed at its public URL. This includes any access restrictions. If you have enabled survey access control – i.e. you have set up a survey password or a respondent list – the survey preview will ask you to enter the […]
Posted: 13th October 2014
Yes. Once you have launched the survey you can find the embed code on the Survey launchpad (Distribute page) under the heading ‘Sharing’.