Jisc banner

Online surveys  (formerly BOS)

Powerful, flexible online surveys

Help & support

Tag: distribute

Inviting respondents to participate in your survey

Posted: 19th January 2015

If you have set up a respondent list using survey access control, there are two ways to invite your respondents to participate in your survey: 1.  Send your survey invitations using online surveys If you are a user in a Project or Organisation account and your survey has up to 5,000 respondents, you can email your […]

Read the full story >

Inviting and reminding respondents using online surveys

Posted:

Online surveys has an inbuilt email tool which you can use to send invitation and reminder emails to your respondents.  This is only available to users within Project and Organisation account types. The email tool in online surveys is limited to 5,000 respondents per survey. Please be aware of the pros and cons of using online surveys […]

Read the full story >

Customising invitation and reminder emails

Posted: 15th December 2015

Online surveys has an inbuilt email tool which you can use to send invitation and reminder emails to your respondents.  This is only available to users within Project and Organisation account types. Full instructions for activating and using the online surveys email tool can be found on our Help page “Inviting and reminding respondents using […]

Read the full story >

Changing respondent details

Posted: 21st May 2015

This Help page applies to surveys where survey access control has been enabled and a respondent list has been created. If you have discovered an error in your respondent list information, you can change this at any time, even while the survey is open. Note:  If you are capturing pre-populated information from your respondent list in the survey […]

Read the full story >

Deleting respondents from a respondent list

Posted:

This Help page applies to surveys where survey access control has been enabled and a respondent list has been created. You can delete respondents from your respondent list at any time.  Respondents can either be deleted individually or all at once. Please be aware that: Deleting respondents is a permanent action and there is no ‘Undo’ option. Respondent records […]

Read the full story >

Adding new respondents to an existing respondent list

Posted:

This Help page applies to surveys where survey access control has been enabled and a respondent list has been created.  If you have not yet set up a respondent list, please refer to our Help page on Controlling who can complete your survey. If you already have a respondent list and need to add to it, […]

Read the full story >

Is there a limit to the number of respondents I can have?

Posted: 27th April 2015

Unless otherwise agreed with Jisc in writing, there is a cap on the number of responses for any single survey of 20,000. If you expect that your survey will collect more than 20,000 responses, you should contact help@jisc.ac.uk.   Online surveys allows you to set expected responses and maximum responses numbers in your survey’s  Distribution settings. […]

Read the full story >

How do I construct personalised URLs for my respondents?

Posted: 23rd April 2015

If you have set up a respondent list using survey access control, online surveys will construct personalised links for you.  The personalised links are generated when you export your respondent list. To export your respondent list: Locate your survey and click on Distribute. Click on  Survey access control. Click on  Export respondents. The exported respondent list includes […]

Read the full story >

How do I close my survey?

Posted: 30th March 2015

Your survey will automatically close either: on the closing date/time that you set when you launched your survey; or when your survey has reached its maximum responses, if this happens before the closing date. However, you can also manually close your survey at any time. To close your survey: Click on Distribute, then  Distribution settings. […]

Read the full story >

How do I know who has and has not completed my survey?

Posted: 27th March 2015

Online surveys is designed to maintain respondent anonymity and therefore it will not automatically capture any identifying information about your respondents. However, if you have: set up a respondent list using survey access control; and included a pre-populated question that captures the username, email or token information from your respondent list in your survey then online surveys will […]

Read the full story >