Powerful, flexible online surveys
Posted: 13th August 2015
If you have created a list of respondents using survey access control, you can export this list to: check that all of the details are correct. access the respondents’ personalised URLs. use the list as the source data for a mail merge. To export your respondent list: Locate your survey and click on Distribute. Click […]
Posted: 5th June 2015
The most likely reason that you are unable to send reminders using the online surveys email tool is that you have already sent the maximum number of emails that the tool will allow. The online surveys email tool will send a maximum of one invitation email and four reminder emails per respondent (five emails in total). Additionally, you […]
Posted: 2nd June 2015
To change the URL of your survey: Locate your survey and click on Distribute. Click on Distribution settings in the left-hand menu. Change the Survey short name as required. Note: The survey short name must be no more than 64 characters long and cannot contain spaces. Click Save. Your Public URL will be updated with the […]
Posted: 13th August 2015
This FAQ applies to surveys where you have chosen to enable survey access control and create a list of respondents. Note: Files larger than 10Mb cannot be uploaded to online surveys. If your respondent list is very large, please split it into two or more files before attempting to import it, so that each file is less than 10Mb […]
Posted: 21st May 2015
Yes. You can amend your respondent list at any time, even after you have launched your survey. Please see these Help pages for full instructions: Adding new respondents to an existing respondent list Deleting respondents from a respondent list Changing respondent details Please note: Making changes to your respondent list can result in personalised URLs and/or Finish […]
Posted: 6th May 2014
The best way to check a survey before its official launch is to pilot a full version of it. This ‘dry run’ of your survey allows you to test all of its features, including data capture and reporting. It also means reviewers can test your survey without needing access to a online surveys account. To […]
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Before you launch a survey, it’s important to make sure that it works properly. This means checking that, for example: The text in the survey is easy to understand and free from mistakes. The mandatory/optional/follow-on settings of questions are correct. Your survey is accessible to those with disabilities. If you are using survey access control, […]
Posted: 8th October 2015
Pre-launch error messages and warning messages are displayed at the top of the Survey launchpad. Error messages An error message can be identified by a round icon and pink background. An error message indicates that there is a fundamental problem with your survey. The survey cannot be launched until the error has been resolved. Warning messages A […]
Posted: 19th May 2014
For additional survey security and monitoring you can use survey access control to set up a list of individual respondent details (instead of an overall survey password). This will: Let you create personalised survey links for your respondents (or issue respondents with usernames and passwords, if preferred). Allow you to email the survey links to your respondents straight from online surveys. […]
Posted: 24th September 2014
While it’s easy to add a few individual respondents to your survey access control list manually, if you have a long list of participants then it will be much quicker to import it. The respondent list has to be imported and exported as CSV (comma-separated values), a plain-text format which can be generated from (and imported into) a spreadsheet […]