Powerful, flexible online surveys
Posted: 1st May 2014
You can customise the way respondents navigate and complete your survey. To access these settings, go to the Design tab of your survey and click on Survey settings in the left-hand menu. Any of the completion options can be changed even after a survey has been launched. However, changing these options might fundamentally change your respondents’ experience […]
Posted: 30th April 2014
Routing (also known as skip-logic or branching) allows you to direct a respondent through your survey based on the answers that they give. If a respondent provides a particular answer then they are directed to a particular page in the survey. Routing can be used to make long surveys shorter by having respondents automatically skip pages […]
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You can use routing to automatically have respondents skip one or more pages depending on their answer to a question. This page explains how to: Add simple routing (or ‘skip-logic’) to a question. Test your routing. Trouble-shoot your routing. Adding routing to a question Start by setting up all the pages of your survey, including a final […]
Posted: 6th May 2014
This tutorial is about complex routing (or ‘branch-logic’) which you can use to create different routes through your survey that are the most relevant to each respondent. This page explains how to: Plan your routes. Set up the different routes through your survey. Test your routing. Trouble-shoot your routing. Planning your routes It is important to […]
Posted: 30th April 2014
If your survey is only relevant to people matching certain criteria, you can screen out respondents who don’t match these criteria. For example, if your survey is about people’s experiences of post-surgical care you could ask respondents at the start of your survey if they have ever had any surgery. Those who reply ‘No’ can […]
Posted: 21st January 2016
The multiple choice (single answer), multiple choice (multiple answer) and selection list question types allow you to set one or more answer options as non-applicable. This setting is not available where the questions are contained within a grid. Setting an answer option as non-applicable means that the answer option will be excluded from the results analysis. […]
Posted: 8th October 2015
There are restrictions on the way that pre-population parameters can be used in a survey, and there are also survey design aspects that you should consider when using pre-population parameters. Some of these are listed below: Constraints Only certain question types can be used for pre-population Pre-population parameters can only be assigned to: Free text […]
Posted: 27th March 2015
To activate the online surveys email tool, and/or to allow online surveys to keep track of who has and who has not completed your survey, you must: Set up a respondent list using survey access control; and Add a hidden question which captures the username, email address or token of your respondents. The instructions on this page […]
Posted: 29th April 2014
There is a known issue with the Preview function. Visit our Known Issues page for more information. The survey preview allows you to see what your survey will look like, navigate through the survey like a respondent and answer questions without any data being saved. The survey preview also offers the option to print your […]
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Contact and copyright information is available to your survey respondents via links at the bottom of each survey page. The default contact message refers respondents to the survey author. You can replace this with your own message and appropriate contact details. Every survey must have a contact username associated with it, and this must be […]