Help & support

Launching your survey

…free from mistakes. The mandatory/optional/follow-on settings of questions are correct. Your survey is accessible to those with disabilities. If you are using survey access control, that the set-up works and…

What file formats are available when exporting response data?

…Separated Values (.tsv) The .sav file format is compatible with both SPSS and PSPP (a free statistical analysis program with similar features to SPSS). If you wish to import your…

Is additional statistical information (e.g. standard deviation) available in the results analysis?

For the question types: Multiple choice, single answer questions. Multiple choice, multiple answer questions. Selection list questions. Scale/rank questions. Online will calculate the following additional statistical information: Mean rank. Variance….

Can I filter my results using pre-populated information?

…can be found in our Help article on filtering survey responses. If you will be using pre-populated information to filter your results, it is worth considering which question type is…

Can the "view as separate questions" message be removed?

…separate questions” allows participants to break a grid question or scale/rank question out into individual questions. This assists participants who use screen readers and participants who may find the tabular…

Can I add documents to my survey for my respondents to view / comment on?

…been uploaded to your survey, you can insert a link to each file into a question or note in your survey. Your respondents then click on the link to open…

Inviting and reminding respondents using online surveys

…to respondents who have not yet been sent an invitation email and have not yet completed the survey. It will not send an invitation email to respondents who completed the…

Why are there multiple arrows connecting pages on my survey map?

The Survey map shows the default path through a survey and any routing pathways that you’ve added. So, if you have a question on page 2 that routes to page…

Can I edit an open survey?

…questions. Add, remove or edit row items in grid questions. Delete question columns from grid questions. Add, remove or edit scale or rank values or row items in scale/rank questions….

Filtering survey responses

This page explains how to: Filter survey responses by date or question number. Filter responses by answers given. Save a combination of filters and settings. Filtering responses by date or…

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