Help & support

Scale/rank questions

…main survey builder page. You can preview it by clicking on the Preview icon at the top of the page it appears on. If you want to make any changes…

Adding new respondents to an existing respondent list

…please refer to our Help page on Controlling who can complete your survey. If you already have a respondent list and need to add to it, there are two ways…

Renewing your online surveys licence

…to your account’s Primary Contact and Billing Contact. Any Admin user can, from their Dashboard , click Manage in the top-right corner and select Payments to view the open renewal…

Merging responses from several surveys

…that the questions have been matched correctly and click Proceed with merge (or click Cancel to return to your Summary page). The combined responses from both surveys will now appear…

Why are there multiple arrows connecting pages on my survey map?

…3, and the default destination for page 2 is also page 3, the map will show two arrows between pages 2 and 3. This isn’t a problem, but you can…

What is validation?

…soon as they land on the survey page. If “Show validation” is not ticked, the restrictions will still apply but the respondents will only see the validation message if they…

Controlling who can complete your survey

…page on importing your respondent list for more information. Once you have completed your list, you can click Export respondents to save it onto your computer as a CSV file…

Filtering using multiple criteria

…useful to combine criteria with ‘or’ or ‘not’, or create a more complex filter. For example, you may want to define a group by whether they have given a certain…

Setting up a survey password

A launched and open survey can be completed by anyone who knows the survey web address (public URL). You can restrict access to your survey with a password that your…

Why can't I delete or edit a question?

…open the editor for a question, note or page or when you click on the actions icon. If you have launched your survey and find that you need to make…

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