Adding a link
…questions. A link can be set to open in the same window (this will take the participant away from the survey) or it can be set to open in a…
Online surveys (formerly BOS)
Powerful, flexible online surveys
Help & support
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Setting user access levels
…you want to assign the role(s) to and click on their username. This will open the Edit user page. Select or deselect the ‘Admin’ or ‘Editor’ box and click Save….
How do I change the survey status?
…in the future. – Open surveys have been launched, the opening date has passed but the closing date is in the future. – Closed surveys have been launched but the…
Changing respondent details
…control. Under “Respondent export / import”, click Import respondents. Click Browse to find the amended CSV file on your computer, then click Open. Ensure that the “Delete all existing credentials”…
Can respondents save a survey part way through and return to it later?
Yes, you can allow your respondents to complete the survey in several sessions by enabling the Finish Later option on the Survey settings page. This option adds a Finish later…
Adding a question to capture the username, email address or token of your respondents
…Note: You must not add any questions, hidden or otherwise, to the final ‘Thank you” page of your survey. Click Add item, and choose Single-line free text question. In the…
What is More info?
The More info text box, found in the Advanced options of a question editor, allows you to add further information to your questions. This could be used to, for example,…
How can I help a user who can’t log in?
This FAQ is for administrators of Project or Organisation type accounts. This page provides some tips for Admin users to help: New users who can’t log in. Existing users who…
Managing account responsibilities
…user who you want to assign the role(s) to and click on their username. This will open the Edit user page. Tick the Primary Contact and/or Billing Contact box and…
Importing your respondent list
…been assigned to a pre-populated question in the survey (see our Help page on pre-populating questions for more information). Examples Your spreadsheet might look something like this: Example 1: Username…