FAQ for Admin users (Project account)
This FAQ is for Admin users in Project type accounts. If you are an Admin user in a Organisation type account, please refer to our FAQ for Admin users (Organisation…
Online surveys (formerly BOS)
Powerful, flexible online surveys
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Can I filter my results using pre-populated information?
Yes. You can filter your results based on pre-populated information in exactly the same way as you can for any other survey response data. Instructions for filtering your response data…
Piping
This FAQ provides general information about piping in online surveys. We recommend you read this page in its entirety before using piping in online surveys for the first time. For…
Where can I find information about scheduled maintenance?
Information about scheduled maintenance will be posted on our Twitter feed: https://twitter.com/online_surveys_ Where scheduled maintenance may result in online surveys being unavailable for a period of time, and/or we anticipate…
How do I refresh the Analyse page?
Refreshing your Analyse page pulls through any new responses and includes them in the Summary report. If your Analyse page does not appear to be displaying the correct number of…
Creating a customised URL using piping
If you have not used piping in your survey before, please read our FAQ on piping first. You should also read our Help article on Using piping in your survey…
Pre-population – Constraints and considerations
There are restrictions on the way that pre-population parameters can be used in a survey, and there are also survey design aspects that you should consider when using pre-population parameters….
Is there a limit to the number of questions I can include in my survey?
It is our experience that very large or complex surveys are extremely difficult to edit, administer and analyse, and can cause high respondent drop-out rates. We do not currently limit…
FAQ for the free 30-day trial
We are not offering free trials at this time.
Is it possible to reuse a survey URL?
Yes, however you cannot use the same URL on more than one survey at the same time. To reuse a survey URL, you must change the survey short name on…