How do I receive a survey responses digest?
…at 09:00 UK time. The digest will include responses completed before 00:00 that morning. You will not receive a digest on the day you set it up. How do I…
Online surveys (formerly BOS)
Powerful, flexible online surveys
Help & support
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Why is information missing from my exported results?
…You have ticked ‘Exclude free text responses’ when exporting your data. Ticking ‘Exclude free text responses’ will remove any free text questions and associated responses from the export. Try exporting…
Can questions be made compulsory?
Yes. To make a question compulsory: Create a new question, or edit an existing question. Click on Advanced options. In the Optionality & dependency section, choose Required. Click Add question…
The components of a respondent list
…been assigned to a question in the survey. are limited to 255 characters. can use any character (including spaces and non-Latin characters). are used to provide responses to pre-populated questions….
Importing your respondent list
…been assigned to a pre-populated question in the survey (see our Help page on pre-populating questions for more information). Examples Your spreadsheet might look something like this: Example 1: Username…
Survey access control
…of a respondent. Anyone in possession of a valid username/password combination or personalised URL (that has not already been used to complete a survey) can access a survey and provide…
Why do I have to enter a username and/or password to preview my survey?
…enter a valid username/password combination from your respondent list. Online surveys shows you the sign-in page when you preview your survey so that you can: review the text on the…
What is the response ID or unique response number?
Every online surveys response – every completed set of answers to the questions in an online survey – is assigned a unique response number by online surveys. This is referred…
Filtering using multiple criteria
…useful to combine criteria with ‘or’ or ‘not’, or create a more complex filter. For example, you may want to define a group by whether they have given a certain…
Why should I always pilot my survey?
…questions do not return the information that you need. For example, you may find that the flexibility of a free text question is great for your respondents, but you end…