Help & support

Customising invitation and reminder emails

…account types. Full instructions for activating and using the online surveys email tool can be found on our Help page “Inviting and reminding respondents using online surveys“. This page explains…

What is the response ID or unique response number?

…to as: the “response ID” on the Analyse page. the “receipt number” in a respondent’s completion receipt. the “unique response number” in a results export. The unique response number contains…

Cross tabulating responses

…cannot be used on free text questions. You can combine cross tabulation with filtering for more advanced analysis. To cross tabulate your responses: On your survey’s Analyse page, click on…

Navigating your Dashboard

…shown. Open date – As per the survey’s distribution settings. Close date – As per the survey’s distribution settings. Click on the Name, Survey contact, Responses, Open date and Close…

My participants are seeing the message "The link you used to arrive at this page is not valid". What does this mean?

…a question (e.g. a free text question has a 5-character limit for its response, but the text you have provided in the pre-populated answer is longer than 5 characters) A…

Can I turn off page numbering?

…of each page and the page numbers. Page numbers will automatically be hidden if your survey contains routing – there is no need to hide the survey progress bar in…

Managing users

This page is for administrators and Primary Contacts of Project or Organisation type accounts. This page provides instructions for carrying out the following common user management tasks: Access the user…

Editing a launched survey

…you cannot: Delete, move or copy any pages. Delete, move or copy any questions. Delete, move or copy any notes. Delete, move or copy any sections. Add new pages. Convert…

Screening out certain respondents

…Screening only takes effect once the respondent completes and submits the survey page. We recommend that you put your screening question on a separate page from the rest of your…

Adding an image

…Select the image and click Open. Click on Save files. The image will be uploaded to online surveys and the image’s URL will appear in the Survey files page. You…

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