Help & support

How do I refresh the Analyse page?

Refreshing your Analyse page pulls through any new responses and includes them in the Summary report. If your Analyse page does not appear to be displaying the correct number of…

Why is information missing from my exported results?

…You have ticked ‘Exclude free text responses’ when exporting your data. Ticking ‘Exclude free text responses’ will remove any free text questions and associated responses from the export. Try exporting…

My survey has closed early and I can’t re-open it

The most likely reason for this is that you have set a Maximum responses number. A survey will automatically close when it has reached its maximum responses. You cannot re-open…

Navigating your Dashboard

…shown. Open date – As per the survey’s distribution settings. Close date – As per the survey’s distribution settings. Click on the Name, Survey contact, Responses, Open date and Close…

Can I turn off page numbering?

…of each page and the page numbers. Page numbers will automatically be hidden if your survey contains routing – there is no need to hide the survey progress bar in…

My participants are seeing the message "The link you used to arrive at this page is not valid". What does this mean?

…a question (e.g. a free text question has a 5-character limit for its response, but the text you have provided in the pre-populated answer is longer than 5 characters) A…

Cross tabulating responses

…cannot be used on free text questions. You can combine cross tabulation with filtering for more advanced analysis. To cross tabulate your responses: On your survey’s Analyse page, click on…

What is the response ID or unique response number?

…to as: the “response ID” on the Analyse page. the “receipt number” in a respondent’s completion receipt. the “unique response number” in a results export. The unique response number contains…

Managing users

This page is for administrators and Primary Contacts of Project or Organisation type accounts. This page provides instructions for carrying out the following common user management tasks: Access the user…

Customising invitation and reminder emails

…account types. Full instructions for activating and using the online surveys email tool can be found on our Help page “Inviting and reminding respondents using online surveys“. This page explains…

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