Adding an image
…image You cannot add an image directly into the question or note editor. The image must first be uploaded either to online surveys or to a website that is freely…
Online surveys (formerly BOS)
Powerful, flexible online surveys
Help & support
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Can I create a survey in a language not officially supported in online surveys?
…you run surveys in more than one language with the intention of merging or comparing results, you should pilot these to ensure the data can be combined in online surveys….
Why do I get the message "0 emails sent" when sending invitations/reminders?
…send a reminder email to a respondent if you have sent them an invitation email using online surveys. Other common reasons for being unable to send invitation/reminder emails include: The…
Online surveys v3 FAQ
Our live FAQ can be found on our Online Surveys v3 support site….
Should I use a grid question or a scale/rank question?
…allow you to combine several question types together into a table. This means that you could, for example, combine a multiple choice question and a free text question together into…
Cross tabulating responses
…cannot be used on free text questions. You can combine cross tabulation with filtering for more advanced analysis. To cross tabulate your responses: On your survey’s Analyse page, click on…
Comparing responses from several surveys
…summary by clicking Remove advanced reporting at the top of your Analyse page. Note: The comparison tool will not compare free text questions. Comparisons can only be run on questions…
Introduction to routing
…5 instead, and then carry on to page 6 and all the way to the end. Our complex routing help article provides step-by-step instructions for incorporating complex routing into your…
Deleting respondents from a respondent list
This Help page applies to surveys where survey access control has been enabled and a respondent list has been created. You can delete respondents from your respondent list at any…
Changing respondent details
This Help page applies to surveys where survey access control has been enabled and a respondent list has been created. If you have discovered an error in your respondent list…