Help & support

What is the Survey Contact?

…this and click Save. Important: A Survey Contact must be an online surveys user who is either part of the same online surveys account or has permissions for the survey….

Where can I find information about scheduled maintenance?

Information about scheduled maintenance will be posted on our Twitter feed: https://twitter.com/online_surveys_ Where scheduled maintenance may result in online surveys being unavailable for a period of time, and/or we anticipate…

Will exporting my results affect my survey?

…generates a copy of the information held on the online surveys servers and converts it into the format that you have chosen. The original information is retained within online surveys….

Including a consent statement

…the terms and conditions. You can use the screening functionality within online surveys to direct participants away from the survey if they state that they do not consent or that…

Changing respondent details

…exported list. Please be aware of the consequences of making the following changes to the respondent list file: Blanking out the passwords will cause online surveys to re-generate passwords for…

Adding a video or other media content

Video and audio material cannot be hosted on the online surveys website. However, you can embed media that is hosted on an external service, such as YouTube or Vimeo, into…

Managing account responsibilities

This page is for administrators and Primary Contacts of Project or Organisation type accounts. Every online surveys account must have a Primary Contact (PC) and at least one Billing Contact….

What is the response ID or unique response number?

Every online surveys response – every completed set of answers to the questions in an online survey – is assigned a unique response number by online surveys. This is referred…

How do I change the survey status?

There are four options for the status of an online survey: – Draft surveys have not yet been launched. – Scheduled surveys have been launched but the opening date is…

Known Issues

This page details known issues with Online Surveys, intended to help you apply workarounds until the issues can be resolved. Display and export of response data Issue resolved This issue…

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