Help & support

Controlling who can complete your survey

…select Always hide question if you want to make the field invisible to respondents. Click Add question to save. The question will be added to your survey. The pink section…

Simple routing

…multiple choice (single answer) questions or selection list questions. Routing cannot be added to any other question type. Sub-questions cannot be used as routing questions. Ensure your routing question doesn’t…

Editing a launched survey

…question text of any existing questions. Edit the advanced options of any existing questions. Re-order rows and columns in grid questions. Add new question columns to grid questions. Note: This…

Glossary of online surveys terms

…that they can return to the survey and complete it later. Setting your survey’s completion options Free text A type of question that provides a text box where respondents can…

Where can I find information about scheduled maintenance?

Information about scheduled maintenance will be posted on our Twitter feed: https://twitter.com/online_surveys_ Where scheduled maintenance may result in online surveys being unavailable for a period of time, and/or we anticipate…

Screening out certain respondents

…clear. Please be aware that: You can only have one screening question per survey page. You cannot have a screening question and a routing question on the same survey page….

Can I turn off (or change) question numbering?

…untick Show question numbers. Click Save. Question numbers can be turned off but the question numbering format cannot be changed. Questions and sub-questions are numbered in the following format: Questions:…

Can I make a question conditional on the answer to a previous question?

…your survey based on their answers to questions; or You can set up a sub-question that is shown only if a particular answer option is selected in the parent question….

Cross tabulating responses

…correlations between responses given to a combination of questions. You can cross tabulate one question against another question or one question against all the questions within the survey. Cross tabulation…

Merging responses from several surveys

…the same number of answer options. The merge tool will attempt to match question 1 with question 1, question 2 with question 2 and so on. If all the questions…

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