Help & support

Adding pages, text and sections to your survey

…least two pages: When you first create a survey, you’ll be presented with two blank pages. Page 1 is ready for you to add your questions. Page 2 is the…

Adding files to your survey

…uploaded to online surveys and must be hosted on a website that is freely accessible (i.e. not located behind an institutional log in, for example). For files that are larger…

What is "Respondent progress"?

…same individual may have accessed the same pages of a survey more than once. In the above example of a six-page survey: there were three instances of respondents accessing the…

Including a consent statement

…continue to move to the next page of the survey. Your consent statement should therefore be on a separate page before the first page of survey questions. You could add…

Should I use a grid question or a scale/rank question?

…allow you to combine several question types together into a table. This means that you could, for example, combine a multiple choice question and a free text question together into…

Why do I have to enter a username and/or password to preview my survey?

…survey sign-in page; test that the survey password or respondent usernames and passwords work correctly; and test how the survey looks/behaves for different respondents in your respondent list. Using a…

Removing a user from your account

…you want to remove and click on their username. This will open the Edit user page. Click Remove from this account. This will open a confirmation page listing any surveys…

Exporting and importing a survey structure

You can download your survey structure by exporting it in JSON (JavaScript Object Notation) format, which can be shared with other users (for example, as a survey template) and imported…

Launching your survey

…are likely to use (for example, assistive technologies, mobile internet, less common browsers or IT systems). The best way to check these things is to thoroughly pilot your survey. Simple…

Can I edit an open survey?

…any pages. Delete, move or copy any questions. Delete, move or copy any notes. Delete, move or copy any sections. Add new pages. Convert a question from one type to…

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