Help & support

How do I send survey invitation emails to my respondents?

…to keep track of who has and has not completed your survey so that it only sends invitations and reminders to respondents who have not yet completed. Launch your survey….

How do I know who has and has not completed my survey?

…of who has and who has not completed your survey. To find out who has completed your survey: Go to your survey’s Analyse page. Scroll or jump to the pre-populated…

Using piping in your survey

…section headings. It can also be used to insert the current date and time into your survey and to include a completion receipt number on the final page of a…

Adding files to your survey

…uploaded to online surveys and must be hosted on a website that is freely accessible (i.e. not located behind an institutional log in, for example). For files that are larger…

Adding new respondents to an existing respondent list

…please refer to our Help page on Controlling who can complete your survey. If you already have a respondent list and need to add to it, there are two ways…

Amending your user profile

…reset emails and other communications from online surveys. You may also wish to add or change your title, name and phone numbers as needed. To amend your user profile: On…

Can I include responses from paper questionnaires, interviews, phone surveys, etc. in my online surveys analysis?

…of which surveys were completed online and which offline, you could set up two separate copies of your survey and merge or compare the results after, or you could use…

Customising invitation and reminder emails

…account types. Full instructions for activating and using the online surveys email tool can be found on our Help page “Inviting and reminding respondents using online surveys“. This page explains…

Upgrading or downgrading your licence

…renewal date, the account’s features will be downgraded. For details of our different licence types visit our Features and pricing page or contact the online surveys support team at help@jisc.ac.uk….

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