Help & support

The components of a respondent list

…password. Passwords: can either be supplied by the survey author, or will be generated automatically by online surveys if left blank. do not have to be unique. are limited to…

Changing respondent details

…exported list. Please be aware of the consequences of making the following changes to the respondent list file: Blanking out the passwords will cause online surveys to re-generate passwords for…

Will exporting my results affect my survey?

…generates a copy of the information held on the online surveys servers and converts it into the format that you have chosen. The original information is retained within online surveys….

Adding a video or other media content

Video and audio material cannot be hosted on the online surveys website. However, you can embed media that is hosted on an external service, such as YouTube or Vimeo, into…

Managing account responsibilities

This page is for administrators and Primary Contacts of Project or Organisation type accounts. Every online surveys account must have a Primary Contact (PC) and at least one Billing Contact….

What is the response ID or unique response number?

Every online surveys response – every completed set of answers to the questions in an online survey – is assigned a unique response number by online surveys. This is referred…

Unscheduled maintenance: 4-5 March 2024

We are letting you know of urgent unscheduled maintenance planned for version 2 (v2) of Online Surveys from Monday 4 March at 08:00 for up to 48 hours. While the…

What is the Survey Contact?

…this and click Save. Important: A Survey Contact must be an online surveys user who is either part of the same online surveys account or has permissions for the survey….

Including a consent statement

…the terms and conditions. You can use the screening functionality within online surveys to direct participants away from the survey if they state that they do not consent or that…

Where can I find information about scheduled maintenance?

Information about scheduled maintenance will be posted on our Twitter feed: https://twitter.com/online_surveys_ Where scheduled maintenance may result in online surveys being unavailable for a period of time, and/or we anticipate…

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