Help & support

Multiple choice (multiple answers) questions

…to place your question and click Add item. Select Multiple-choice (multiple answers) question. The question editor will open. Enter your question into the Question text box. You can also add…

Selection list questions

…question and click Add item. Select Selection list question. The question editor will open. Enter your question into the Question text box. You can also add formatting and hyperlinks. Enter…

Complex routing

…question type. Sub-questions cannot be used as routing questions. Ensure that none of your routing questions or pages point to the final ‘Thank you’ page of the survey. Your respondents…

Accessing benchmarking reports

…in PDF format by clicking Export at the top right of the page and choosing Download PDF. Export individual question tables by clicking on the cog at the top right…

Including a consent statement

…consent statement incorporating screening: At the appropriate location in your survey, click Add item. Choose Multiple choice (single answer) question or Selection list question. These are the only question types…

FAQ for the free 30-day trial

We are not offering free trials at this time.

Adding files to your survey

…uploaded to online surveys and must be hosted on a website that is freely accessible (i.e. not located behind an institutional log in, for example). For files that are larger…

Controlling who can complete your survey

…select Always hide question if you want to make the field invisible to respondents. Click Add question to save. The question will be added to your survey. The pink section…

Editing a launched survey

…question text of any existing questions. Edit the advanced options of any existing questions. Re-order rows and columns in grid questions. Add new question columns to grid questions. Note: This…

Simple routing

…multiple choice (single answer) questions or selection list questions. Routing cannot be added to any other question type. Sub-questions cannot be used as routing questions. Ensure your routing question doesn’t…

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