Help & support

Scale/rank questions

…order of preference or importance. For example: Creating a scale/rank question To create a scale question: In the Survey builder, decide where you want to place your question and click…

How do I know who has and has not completed my survey?

…can export all of the response data for more detailed analysis. Please note that if the pre-populated question is a free text question, you must not tick the “Exclude free…

Selection list questions

…question and click Add item. Select Selection list question. The question editor will open. Enter your question into the Question text box. You can also add formatting and hyperlinks. Enter…

Amending your survey structure

…list. Selection list to Multiple choice (multiple answer) or Multiple choice (single answer). Single-line free text to Multi-line free text. Multi-line free text to Single-line free text. Scale/Rank to Grid….

Accessing benchmarking reports

…in PDF format by clicking Export at the top right of the page and choosing Download PDF. Export individual question tables by clicking on the cog at the top right…

Complex routing

…question type. Sub-questions cannot be used as routing questions. Ensure that none of your routing questions or pages point to the final ‘Thank you’ page of the survey. Your respondents…

How do I purchase a online surveys account?

…obtain this information from your institution please contact us for further information. 2. Decide which account type best suits your needs If you wish to purchase your own online surveys…

Including a consent statement

…consent statement incorporating screening: At the appropriate location in your survey, click Add item. Choose Multiple choice (single answer) question or Selection list question. These are the only question types…

FAQ for the free 30-day trial

We are not offering free trials at this time.

Adding files to your survey

…uploaded to online surveys and must be hosted on a website that is freely accessible (i.e. not located behind an institutional log in, for example). For files that are larger…

« Previous 1 2 3 4 5 6 … 10 Next »