Help & support

Controlling who can complete your survey

…surveys. Ensure that each respondent can only complete your survey once. Give you a record of who has and who hasn’t yet completed your survey so you can send a…

Piping

This FAQ provides general information about piping in online surveys. We recommend you read this page in its entirety before using piping in online surveys for the first time. For…

Why is information missing from my exported results?

…You have ticked ‘Exclude free text responses’ when exporting your data. Ticking ‘Exclude free text responses’ will remove any free text questions and associated responses from the export. Try exporting…

FAQ for Admin users (Organisation account)

…where the survey author is not contactable. How do I access the Admin screens in online surveys? Sign in to online surveys and: Click on Manage at the top right…

What is the response ID or unique response number?

Every online surveys response – every completed set of answers to the questions in an online survey – is assigned a unique response number by online surveys. This is referred…

How do I send survey invitation emails to my respondents?

…to keep track of who has and has not completed your survey so that it only sends invitations and reminders to respondents who have not yet completed. Launch your survey….

How do I know who has and has not completed my survey?

…of who has and who has not completed your survey. To find out who has completed your survey: Go to your survey’s Analyse page. Scroll or jump to the pre-populated…

Using piping in your survey

…section headings. It can also be used to insert the current date and time into your survey and to include a completion receipt number on the final page of a…

Adding new respondents to an existing respondent list

…please refer to our Help page on Controlling who can complete your survey. If you already have a respondent list and need to add to it, there are two ways…

Adding files to your survey

…uploaded to online surveys and must be hosted on a website that is freely accessible (i.e. not located behind an institutional log in, for example). For files that are larger…

« Previous 1 2 3 4 5 6 … 11 Next »