Features not currently available in online surveys
…we may consider re-introducing them into a future release of online surveys. The features not currently available in the latest version of online surveys are: Email alerts on survey completion….
Online surveys (formerly BOS)
Powerful, flexible online surveys
Help & support
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Survey access control
…Help article on controlling who can complete your survey for more information and detailed instructions on how to create a list of respondents. Note: Online surveys cannot check the identity…
Pre-launch messages
…online surveys How do I know who has and has not completed my survey? Question x.y may not always be shown but has one or more nested sub-questions that are…
FAQ for Admin users (Organisation account)
…where the survey author is not contactable. How do I access the Admin screens in online surveys? Sign in to online surveys and: Click on Manage at the top right…
Controlling who can complete your survey
…surveys. Ensure that each respondent can only complete your survey once. Give you a record of who has and who hasn’t yet completed your survey so you can send a…
My participants are seeing the message "The link you used to arrive at this page is not valid". What does this mean?
…is not supported in online surveys. Any information appended to the end of a online surveys survey link by an external service will be seen by online surveys as an…
Piping
This FAQ provides general information about piping in online surveys. We recommend you read this page in its entirety before using piping in online surveys for the first time. For…
Online surveys policy on unusually large surveys
Unlike other survey tools, online surveys does not limit the number of questions, pages or other elements that an author can add to their surveys. However, we rely on our…
What is the response ID or unique response number?
Every online surveys response – every completed set of answers to the questions in an online survey – is assigned a unique response number by online surveys. This is referred…
Why is information missing from my exported results?
…You have ticked ‘Exclude free text responses’ when exporting your data. Ticking ‘Exclude free text responses’ will remove any free text questions and associated responses from the export. Try exporting…