Help & support

Pre-launch messages

…routing section) Not enough pages (minimum of 2 required). Adding pages, text and sections to your survey Your final page must not contain any questions. Adding pages, text and sections…

Adding and editing questions

…list to Multiple choice (single answer) or Multiple choice (multiple answers). Single-line free text to Multi-line free text. Multi-line free text to Single-line free text. Scale/rank question to Grid question….

Who do I contact for help?

…of every Help page. The online surveys support team is not always the appropriate first point of contact. Listed below are some common queries where the online surveys team may…

What should I be aware of when using grid and scale/rank questions in my survey?

…information in a single separate free text question. Consider using validated free text questions instead of selection lists – e.g. a free text question limited to whole numbers between 1…

Exporting response data

…in the same locations that they appear in the survey structure. Exclude free text responses: This will remove any free text questions and associated responses from the export. Use alternative…

FAQ for the free 30-day trial

We are not offering free trials at this time.

Amending your survey structure

…list. Selection list to Multiple choice (multiple answer) or Multiple choice (single answer). Single-line free text to Multi-line free text. Multi-line free text to Single-line free text. Scale/Rank to Grid….

Pre-populating questions

…the customised URL: Click Preview mode URL underneath the Generated URL box. Click open (at Generated URL (open) above the URL box) to open a preview version of the survey…

Piloting your survey

…When reviewing is complete: Close the pilot survey by changing the closing date in the Distribution settings to a date in the past. Check your test responses in the Analyse…

What is a page break?

A page break splits an online surveys page into two pages. Page breaks can only be inserted between two existing items on a page (e.g. between two questions or between…

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