Help & support

I can’t log in to online surveys

…at the correct address Once you have activated your account, you can no longer use the invitation link to access online surveys. You can find the online surveys sign in…

Inviting respondents to participate in your survey

…list who have not completed at the click of a button. Please consider the following points when considering whether to use the online surveys email tool: The online surveys email…

Respondent anonymity and online surveys

Online surveys is designed to protect respondent anonymity. Online surveys does not use cookies for survey completion and external tracking software such as Google Analytics is not supported on online…

Pre-population – Constraints and considerations

…answer for the question. If you do not, any affected respondents will be unable to complete the survey. Pre-populated questions are hidden only from the respondent when they are completing…

Exporting response data

As well as using the analysis features available in online surveys, you can also export your response data and analyse it outside of online surveys in your choice of software…

Adding a question to capture the username, email address or token of your respondents

To activate the online surveys email tool, and/or to allow online surveys to keep track of who has and who has not completed your survey, you must: Set up a…

Amending your survey structure

…list. Selection list to Multiple choice (multiple answer) or Multiple choice (single answer). Single-line free text to Multi-line free text. Multi-line free text to Single-line free text. Scale/Rank to Grid….

Accessing survey responses

As soon as respondents start completing your survey, you can view their responses as they come in. This page explains how to: Access your survey responses. Customise how the data…

Adding and editing questions

…list to Multiple choice (single answer) or Multiple choice (multiple answers). Single-line free text to Multi-line free text. Multi-line free text to Single-line free text. Scale/rank question to Grid question….

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