Help & support

Adding a question to capture the username, email address or token of your respondents

To activate the online surveys email tool, and/or to allow online surveys to keep track of who has and who has not completed your survey, you must: Set up a…

Online surveys policy on unusually large surveys

Unlike other survey tools, online surveys does not limit the number of questions, pages or other elements that an author can add to their surveys. However, we rely on our…

FAQ for Admin users (Organisation account)

…where the survey author is not contactable. How do I access the Admin screens in online surveys? Sign in to online surveys and: Click on Manage at the top right…

What is pre-population?

…answers to each pre-populated question), and online surveys inserts the information when your respondents access the survey. You can provide pre-population information to online surveys in one of two ways:…

Amending your user profile

…visible to Admin users of the online surveys account you belong to. Username: this is the username you use to log in to online surveys. By default, your username is…

Can I include responses from paper questionnaires, interviews, phone surveys, etc. in my online surveys analysis?

…of which surveys were completed online and which offline, you could set up two separate copies of your survey and merge or compare the results after, or you could use…

Exporting response data

As well as using the analysis features available in online surveys, you can also export your response data and analyse it outside of online surveys in your choice of software…

Can I create a survey in a language not officially supported in online surveys?

…you run surveys in more than one language with the intention of merging or comparing results, you should pilot these to ensure the data can be combined in online surveys….

Adding an image

…image You cannot add an image directly into the question or note editor. The image must first be uploaded either to online surveys or to a website that is freely…

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