Help & support

Inviting and reminding respondents using online surveys

…steps must be completed to activate the online surveys email tool. The respondents’ email addresses are not contained in the Email field of the respondent list. Online surveys uses the…

Creating accessible surveys

…a balanced approach in creating the standard online surveys theme. Most importantly, online surveys can be completed with style sheets disabled or with a user-specified style sheet applied. So, whilst…

Importing your respondent list

…to import it. The respondent list has to be imported and exported as CSV (comma-separated values), a plain-text format which can be generated from (and imported into) a spreadsheet in,…

Where can I find information about scheduled maintenance?

Information about scheduled maintenance will be posted on our Twitter feed: https://twitter.com/online_surveys_ Where scheduled maintenance may result in online surveys being unavailable for a period of time, and/or we anticipate…

FAQ for the free 30-day trial

We are not offering free trials at this time.

What are the key features of the different online surveys account types?

…reminders from within online surveys Single user account users do not have access to the online surveys email tool and must send survey invitations and reminders outside of online surveys….

How do I purchase a online surveys account?

…made out to Jisc (not online surveys). 4. Purchase your online surveys account online To purchase a online surveys account, go to the Features and Pricing page and choose the…

How many emails can I send using the online surveys email tool?

If you are a Project or Organisation account user you can use the online surveys email tool to send survey invitations and reminders to respondents. The online surveys email tool…

What should I be aware of when using grid and scale/rank questions in my survey?

…information in a single separate free text question. Consider using validated free text questions instead of selection lists – e.g. a free text question limited to whole numbers between 1…

Renewing your online surveys licence

…Order and complete the form with the information necessary for the online surveys Support team to issue an invoice (including the raised Purchase Order number). The supplier of online surveys…

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