Help & support

How many emails can I send using the online surveys email tool?

If you are a Project or Organisation account user you can use the online surveys email tool to send survey invitations and reminders to respondents. The online surveys email tool…

How do I purchase a online surveys account?

…made out to Jisc (not online surveys). 4. Purchase your online surveys account online To purchase a online surveys account, go to the Features and Pricing page and choose the…

Importing your respondent list

…for example, MS Excel or Google Docs. To import a list of respondents: Prepare your spreadsheet. Save your spreadsheet in CSV format. Import the CSV file into online surveys. Note:…

I can’t log in to online surveys

…at the correct address Once you have activated your account, you can no longer use the invitation link to access online surveys. You can find the online surveys sign in…

Renewing your online surveys licence

One month before your annual online surveys licence is due to expire, the online surveys support team will create a payment and issue a reminder email. This will be sent…

Multiple choice (single answer) questions

These question types are easy to set up and are the most frequent type of question in online surveys. They allow respondents to pick just one answer from a list…

Inviting respondents to participate in your survey

…online surveys. This has the following advantages: The online surveys email tool is fully integrated with your respondent list, so there is no need to set up a mail merge….

Respondent anonymity and online surveys

Online surveys is designed to protect respondent anonymity. Online surveys does not use cookies for survey completion and external tracking software such as Google Analytics is not supported on online…

How can I help a user who can’t log in?

…the invitation email link any more and they must log in to online surveys at the Sign in screen. New users sometimes either attempt to log in to online surveys…

Question types

…number of options to choose from: Multiple choice (single answer) questions Multiple choice (single answer) questions allow respondents to pick just one answer from a list using circular radio buttons….

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