Help & support

Survey access control

…URL for the survey. The survey can only be accessed by: (a) entering the username/password combination at the public URL; or (b) using the personalised URL. The personalised URL skips…

Adding an image

…or note text box, click on the Image icon. This will open the Image Properties window. Paste the URL of your image into the URL box. Your image will now…

What are survey redirects?

…click on your survey URL before the survey has opened. A Late response redirect for participants who click on your survey URL after the survey has closed. To set up…

Can respondents save a survey part way through and return to it later?

…to a page giving the survey’s closing date and a ‘finish later’ URL. They can use this URL to return to the survey at the page on which they clicked…

My participants are seeing the message "The link you used to arrive at this page is not valid". What does this mean?

…information, and you have checked the respondent’s personalised URL and it works for you, re-send the URL to the respondent in a plain text email. This should minimise the chance…

Adding files to your survey

…on the Link icon. This will open the Link window. Insert the full URL for your file into the URL box. The Protocol should automatically change to the correct prefix…

Customising invitation and reminder emails

…and change it if appropriate. The default email text contains the [EMAIL] and [CUSTOM_URL] tokens. The [CUSTOM_URL] token will insert each respondent’s personalised URL into the email when it is…

Including a consent statement

…message box. Screen to URL – Respondents are directed straight to the URL you provide rather than a online surveys page with a message. To choose this option, enter a…

Setting your survey’s completion options

…Respondents who use this option are taken to a page giving the survey’s closing date and a ‘finish later’ URL. They can use this URL to return to the survey…

Using piping in your survey

…placing an anchor in a URL can be found in our FAQ on Creating a customised URL using piping. Inserting the current date and time and a receipt number There…

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