Help & support

Can I turn off page numbering?

Yes. To do this: Click on Design. Click on Survey settings. Under Completion options, untick Show survey progress bar. Click Save. This hides both the progress bar at the top…

Copying, moving and deleting questions

…cog at the top right of the question. Choose Copy. Go to your Dashboard. Locate the draft survey that you would like to copy the question into and click Design….

What is an ‘orphaned page’?

…skipped by all respondents. You cannot launch a survey with an orphaned page. To identify which page(s) are orphaned, click on Design and then Survey map. The survey map shows…

Navigating your Dashboard

…to select surveys for bulk deletion. Status – Current status of each survey in the list. Name – This is the internal survey name. Click Design, Distribute or Analyse underneath…

Can respondents view and/or print their answers at the end of the survey?

…and click on Design. Click on Survey settings. Under Completion options, tick Allow response printout. Click Save. If there are hidden pre-populated questions in the survey, the responses to these…

How can I print my survey?

If you wish to print your survey questions, you can do this from the Preview mode. To print your survey: Access the Preview mode as follows: In the Design or…

Including a consent statement

…full URL in the Screening URL box. Click Add question. If you chose to screen to a message, customise your screening message as follows: In the Design tab of your…

Pre-population – Constraints and considerations

There are restrictions on the way that pre-population parameters can be used in a survey, and there are also survey design aspects that you should consider when using pre-population parameters….

Adding an image

…to online surveys: Click on Design. Click on Survey files. The Survey files page lists the allowed file formats. Ensure that your image file is in one of the allowed…

What is the Survey Contact?

…account’s Primary Contact will be named as the Survey Contact for respondents. How do I change the Survey Contact? To change the Survey Contact, go to the Design tab of…

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