Help & support

Extending/re-opening your survey

To extend or re-open your survey, you will just need to change its close date. To change the close date of your survey: Locate your survey. Click on Distribute. Click…

How do I send survey invitation emails to my respondents?

…to keep track of who has and has not completed your survey so that it only sends invitations and reminders to respondents who have not yet completed. Launch your survey….

What is a ‘slug’?

…which is the final, customisable part of a survey’s public URL. The survey short name can be edited in the survey’s Distribution settings (on the Distribute page). If you attempt…

Can I save different views of my survey results?

Yes. If you are managing a complex survey, where you need to enable and disable combinations of filters, or show and hide different questions regularly, you can save each customised…

How do I know what the URL of my survey will be?

…page. The final part of the URL – known as the survey shortname – is based on the survey name in the first instance. This can be changed in the…

Can I change the font size in my surveys?

…such as survey/section titles, page numbers and validation text, use a fixed font size and cannot be changed. A respondent can change the size of the text in a survey…

Formatting text in questions, notes and messages

…in other items (e.g. answer options, grid row items and page titles) is fixed and cannot be changed. To format the text in one of the above items, edit the…

What is the Survey Contact?

A Survey contact details link appears on the footer of every page of every survey. When a respondent follows the link, they are provided with the name and email address…

Upgrading or downgrading your licence

…renewal date, the account’s features will be downgraded. For details of our different licence types visit our Features and pricing page or contact the online surveys support team at help@jisc.ac.uk….

Amending your user profile

…reset emails and other communications from online surveys. You may also wish to add or change your title, name and phone numbers as needed. To amend your user profile: On…

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