Help & support

Will exporting my results affect my survey?

…retained within online surveys. You can export your data as many times as you like, and you can do this at any time, whether your survey is open or closed….

Extending/re-opening your survey

To extend or re-open your survey, you will just need to change its close date. To change the close date of your survey: Locate your survey. Click on Distribute. Click…

How do I change the survey URL?

…can check this by going to the Survey launchpad. You can change your survey short name at any time. Please note that changing the short name on an open survey…

Adding sub-questions

…the parent question box. You can now: Preview your question/sub-question combination by clicking on the Preview icon at the top of the page that your questions appear on. Edit the…

What is the Survey Contact?

A Survey contact details link appears on the footer of every page of every survey. When a respondent follows the link, they are provided with the name and email address…

Upgrading or downgrading your licence

…renewal date, the account’s features will be downgraded. For details of our different licence types visit our Features and pricing page or contact the online surveys support team at help@jisc.ac.uk….

How do I send survey invitation emails to my respondents?

…to keep track of who has and has not completed your survey so that it only sends invitations and reminders to respondents who have not yet completed. Launch your survey….

Can questions be made compulsory?

…(compulsory). Respondents will be unable to move from one survey page to the next (or submit their answers at the end of the survey) until they have provided a response…

Amending your user profile

…reset emails and other communications from online surveys. You may also wish to add or change your title, name and phone numbers as needed. To amend your user profile: On…

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