Help & support

What is a page break?

A page break splits an online surveys page into two pages. Page breaks can only be inserted between two existing items on a page (e.g. between two questions or between…

Why is my survey only open for 30 days?

When you create a new survey, online surveys assigns default opening and closing dates for the survey. The default opening date is the day that you created the survey, and…

Multiple choice (single answer) questions

These question types are easy to set up and are the most frequent type of question in online surveys. They allow respondents to pick just one answer from a list…

Is additional statistical information (e.g. standard deviation) available in the results analysis?

For the question types: Multiple choice, single answer questions. Multiple choice, multiple answer questions. Selection list questions. Scale/rank questions. Online will calculate the following additional statistical information: Mean rank. Variance….

How do I construct personalised URLs for my respondents?

If you have set up a respondent list using survey access control, online surveys will construct personalised links for you. The personalised links are generated when you export your respondent…

Can respondents save a survey part way through and return to it later?

Yes, you can allow your respondents to complete the survey in several sessions by enabling the Finish Later option on the Survey settings page. This option adds a Finish later…

Removing a user from your account

This page is for administrators and Primary Contacts of Project or Organisation type accounts. If you want to remove a user’s access to their online surveys account, you have two…

Adding a new user to your account

…can do this themselves once they have activated their account. Note: You can also use the above processes to invite existing online surveys users to join your account. This won’t…

Piloting your survey

…of its features, including data capture and reporting. It also means reviewers can test your survey without needing access to a online surveys account. To pilot your survey: Locate your…

Exporting and importing a survey structure

…back into online surveys. This page explains how to: Export a survey structure. Import a survey structure. To export your survey structure: On your Dashboard , locate your survey and…

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