Help & support

Creating accessible surveys

…its design as well as in its technical delivery. A poorly designed survey may be inaccessible no matter how it is delivered. A well-designed survey will be easier for all…

Online surveys policy on unusually large surveys

…survey design. Adding an unusual number of elements to a survey can slow down the editing and analysis interfaces. More importantly, the survey may run slowly for participants. In extreme…

Can I turn off (or change) question numbering?

…question numbers will still be visible to you in the Design tab. To show or hide question numbers: Click on Design. Click on Survey settings. Under Completion options, tick or…

How do I change the name of my survey?

You can change the name of your survey at any time. To rename your survey: Locate your survey. Click on Design. Move your mouse pointer over your survey name. Your…

Respondent anonymity and online surveys

Online surveys is designed to protect respondent anonymity. Online surveys does not use cookies for survey completion and external tracking software such as Google Analytics is not supported on online…

Adding files to your survey

If you need to make files or documents available to survey respondents (for example, you are collecting feedback on design mock-ups and want to include the mock-up images in the…

Glossary of online surveys terms

…anonymity means that a person’s identity cannot be determined from the response information held in online surveys. The anonymity of online survey responses ultimately depends on the survey design decisions…

Use the Theme builder to create your own survey theme

…Design tab of your survey and click on Survey appearance in the left-hand menu. To create a new theme, click the Create new theme button. Using the Theme builder to…

Pre-launch messages

…you and/or your respondents. You should thoroughly review any warning messages to ensure that you fully understand the potential consequences of the survey design decisions that you have made. Listed…

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