Who do I contact for help?
…of every Help page. The online surveys support team is not always the appropriate first point of contact. Listed below are some common queries where the online surveys team may…
Online surveys (formerly BOS)
Powerful, flexible online surveys
Help & support
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How can I help a user who can’t log in?
…online surveys and may come to you for help. Therefore, the first step in helping a new user who can’t log in is to find out whether they have activated…
Can I include responses from paper questionnaires, interviews, phone surveys, etc. in my online surveys analysis?
Yes, you can complete your survey on behalf of your participants by simply accessing the survey link in the same way a respondent would. If you want to keep track…
Common problems when importing or exporting respondents
…confident working with CSV files, we recommend you ask your institution’s IT support team for help. Any other import error message, or import does not work but no error message…
Pre-launch messages
…be identified by a triangular icon and yellow background. A warning message is intended to bring something to your attention that may affect the way that your survey behaves for…
Adding new respondents to an existing respondent list
This Help page applies to surveys where survey access control has been enabled and a respondent list has been created. If you have not yet set up a respondent list,…
Online surveys Security
…commit to achieving and maintaining a grade of at least A when tested by SSLLabs. You can view the current status at https://www.ssllabs.com/ssltest/analyze.html?d=www.onlinesurveys.ac.uk&hideResults=on. Data is not encrypted whilst at rest…
Complex routing
…all possible routes, on paper before starting to build your survey. Number each survey page in your diagram and then refer to these numbers when building the survey. Consider the…
Can I add documents to my survey for my respondents to view / comment on?
…the file. Please see our Help article on adding files to your survey for more information and instructions. If your file is larger than 10Mb or is not in one…
Creating accessible surveys
…all respondents to complete, whether they have a disability or not. This guide offers some suggestions to help you to make your survey as inclusive as possible. It covers accessibility…