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Help & support

Who do I contact for help?

…of every Help page. The online surveys support team is not always the appropriate first point of contact. Listed below are some common queries where the online surveys team may…

Pre-launch messages

…be identified by a triangular icon and yellow background. A warning message is intended to bring something to your attention that may affect the way that your survey behaves for…

Online surveys Security

…commit to achieving and maintaining a grade of at least A when tested by SSLLabs. You can view the current status at https://www.ssllabs.com/ssltest/analyze.html?d=www.onlinesurveys.ac.uk&hideResults=on. Data is not encrypted whilst at rest…

Complex routing

…all possible routes, on paper before starting to build your survey. Number each survey page in your diagram and then refer to these numbers when building the survey. Consider the…

Creating accessible surveys

…all respondents to complete, whether they have a disability or not. This guide offers some suggestions to help you to make your survey as inclusive as possible. It covers accessibility…