Can I get my friends/colleagues to review my survey before I launch it?
Yes, we strongly recommend piloting a survey before launching it. Our tutorial How to pilot a survey gives step-by-step instructions and advice on how to do this….
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Online surveys Security
…commit to achieving and maintaining a grade of at least A when tested by SSLLabs. You can view the current status at https://www.ssllabs.com/ssltest/analyze.html?d=www.onlinesurveys.ac.uk&hideResults=on. Data is not encrypted whilst at rest…
Should I use a grid question or a scale/rank question?
…on the page when it is displayed on a 27-inch desktop monitor, but it may be difficult to read or complete on a tablet. Do you really need your questions…
Pre-launch messages
…you and/or your respondents. You should thoroughly review any warning messages to ensure that you fully understand the potential consequences of the survey design decisions that you have made. Listed…
Customising invitation and reminder emails
Online surveys has an inbuilt email tool which you can use to send invitation and reminder emails to your respondents. This is only available to users within Project and Organisation…
Common problems when importing or exporting respondents
…and Notepad to create a CSV file that retains foreign language characters: https://www.ablebits.com/office-addins-blog/2014/04/24/convert-excel-csv/#export-csv-utf8 Alternatively, try using Google Sheets, OpenOffice, LibreOffice or another application to work with your CSV file. Numbers…
Why do I have to enter a username and/or password to preview my survey?
…enter a valid username/password combination from your respondent list. Online surveys shows you the sign-in page when you preview your survey so that you can: review the text on the…
Using piping in your survey
…survey and where the answers are being piped to. Testing your piping The survey preview allows you to test your piping. The piping will work in the preview in exactly…
Why is my survey only open for 30 days?
…the default closing date is 30 days from the opening date. These dates can be changed at any time. When you are ready to launch your survey, you should review…
Why should I always pilot my survey?
While it is possible to test your survey using the preview functionality, we strongly recommend that all survey authors pilot their surveys before releasing them to their target audience. When…