Jisc banner

Online surveys  (formerly BOS)

Powerful, flexible online surveys

Help & support

Online surveys Security

commit to achieving and maintaining a grade of at least A when tested by SSLLabs. You can view the current status at https://www.ssllabs.com/ssltest/analyze.html?d=www.onlinesurveys.ac.uk&hideResults=on. Data is not encrypted whilst at rest…

Common problems when importing or exporting respondents

…and Notepad to create a CSV file that retains foreign language characters: https://www.ablebits.com/office-addins-blog/2014/04/24/convert-excel-csv/#export-csv-utf8 Alternatively, try using Google Sheets, OpenOffice, LibreOffice or another application to work with your CSV file. Numbers…

Managing account responsibilities

…service, such as upgrades, detail changes, etc. Managing users within the account, including user account set-up and timely deletion of user accounts and data, where appropriate. Administrative tasks, such as…

Benchmarking

…Run the same survey across a group of institutions and compare your results against an anonymised aggregate. Online surveys has been used to run UK-wide benchmarking surveys since 2002. The…

Where can I find information about scheduled maintenance?

Information about scheduled maintenance will be posted on our Twitter feed: https://twitter.com/online_surveys_ Where scheduled maintenance may result in online surveys being unavailable for a period of time, and/or we anticipate…

Importing your respondent list

…and email address (columns A and C) supplied by the survey author. Password and token (columns B and D) left blank for online surveys to generate automatically. No information provided…

I can’t log in to online surveys

…in at https://admin.onlinesurveys.ac.uk/accounts/login/ using your email address and the password you set when you activated your account. If you cannot remember your password, there is a Forgotten password link on…

Renewing your online surveys licence

…6. The online surveys Support team will issue an invoice as quickly as possible and renew your licence for another year. Paying online Single-user account users will be prompted to…

1 2 3 9